Frequently Asked Questions
If you have any additional questions, feel free to reach out to our customer support team.
What is a payment gateway?
A payment gateway is a technology that facilitates transactions between merchants and customers. It securely authorizes and processes payments, allowing businesses to accept various forms of payment, including credit/debit cards, bank transfers, and cryptocurrencies.
What payment methods are supported by your payment gateway?
Our payment gateway supports card payments (credit/debit cards), bank transfers (ACH, SEPA, etc.), and cryptocurrency payments (Stellarity Token, Bitcoin, Ethereum, etc.).
Is it secure to use Stellarity Pay payment gateway?
Yes, the payment gateway of Stellarity Pay prioritizes security. Through third party service providers, we employ industry-standard encryption and security protocols to protect your data and financial information.
Do I need a merchant account to use your payment gateway?
Yes, you will need a merchant account with Stellarity Pay to use our payment gateway. You can apply for one by contacting our sales team here. Link to “contact us”
What types of credit/debit cards are accepted?
Our payment gateway accepts major credit and debit cards.
What is the processing fee for card payments?
Processing fees may vary depending on your business type, transaction volume, and location. Please contact our sales team for specific pricing details.
Which countries are supported for bank transfers?
We support bank transfers from the EEA. The availability of specific transfer methods may vary by region.
How long does it take for bank transfers to clear?
The time it takes for a bank transfer to clear can vary depending on your bank and location. Typically, it can take anywhere from instant to 5 business days.
Are there any transaction limits for bank transfers?
Transaction limits may vary based on your merchant account and the specific bank transfer method. Contact our support team for information on transaction limits.
Which cryptocurrencies are accepted?
We currently accept Stellarity Token (STY), Bitcoin (BTC), Ethereum (ETH), and other popular cryptocurrencies. The list may expand in the future.
How are cryptocurrency exchange rates determined for payments?
Cryptocurrency exchange rates are determined in real-time based on market prices. The rate at the time of the transaction will apply.
Are there any additional fees for cryptocurrency payments?
Yes, there may be transaction fees associated with cryptocurrency payments to cover blockchain network costs. These fees are usually low compared to traditional payment processing fees.
Do you offer API integration for developers?
Yes, we provide APIs and developer documentation to integrate our payment gateway into your website or application. Contact our developer support for more information.
Is there a sandbox environment for testing?
Yes, we offer a sandbox environment where you can test payment integrations without processing real transactions.
What programming languages are supported for integration?
Our APIs are language-agnostic and can be integrated with a wide range of programming languages.
How do I get technical support if I encounter issues?
If you encounter technical issues, you can reach out to our technical support team via email or phone. We also provide documentation and resources to assist with integration.
How do I sign up for a merchant account?
You can sign up for a merchant account by contacting our sales team through our website.
What is the billing cycle for processing fees?
Billing cycles for processing fees vary based on your agreement with us. We offer different billing options to suit your business needs.
When do I get paid?
The settlements are made once a day with T+3 days (Transaction day when we receive the funds + 3 days.)
How do I get paid?
As a merchant you will get your settlement in crypto currency. If you want to change the received settlement into FIAT you are free to do that and through our group of companies we provide that service.
How can I view my transaction history and reports?
You can access your transaction history and reports through your merchant account dashboard. Detailed information about your transactions is available for your review.